Privacy Policy
First Wave Training Group (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, which is hosted on the Wix.com platform, or when you register for our CPR, First-Aid, and AED training courses.
We collect information to provide better services to our students and website visitors.
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Contact Information: Full name, email address, phone number, and physical address submitted via course registration forms, contact forms, or live chat.
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Payment Information: Credit card and billing details submitted during course enrollment. Payments are processed securely via PCI-compliant payment gateways integrated into our Wix website (e.g., Wix Payments, Stripe, or PayPal); we do not directly store credit card numbers on our servers.
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Certification Details: Information required by official certifying bodies (such as HSI, AHA, or Red Cross) to issue official course completion cards.
Date collected automatically.
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Log Data & Analytics: Wix automatically collects technical information when you browse our website, including your IP address, browser type, operating system, referring pages, access times, and general location data.
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Cookies: Our Wix site uses essential cookies to enable core functionality (such as shopping carts and session security) and functional/analytical cookies to evaluate site traffic and improve performance.
We use the information we collect for the following purposes:
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To process course registrations, manage class rosters, and issue training certificates.
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To communicate with you regarding your scheduled class, including sending confirmation emails, reminders, or venue updates.
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To respond to inquiries received via email (info@firstwavetraininggroup.com) or phone ((813) 384-8011).
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To process secure online payments for course enrollment.
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To operate, maintain, and optimize our Wix website performance and user experience.
In operating our Wix site, we may utilize third-party apps or services (e.g., booking management tools, email automation, or analytics tools). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Additionally, when you complete a course, student roster details (such as name and email) are shared with the appropriate certifying body solely for the purpose of generating your official certification credential.
We may contact you regarding your account or course registration, to troubleshoot problems, resolve a dispute, collect fees owed, or send updates about our policies or upcoming training opportunities. For these purposes, we may contact you via email, telephone, or text messages.
Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You can also opt out of receiving non-essential marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.
If you would like to access, correct, or delete any personal information we have about you, please submit your request to us using the contact details below.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices on Wix, please contact us:
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Phone: (813) 384-8011